The Importance of Individualizing Clients
The world of law is face paced and dynamic. Court reporters usher in new clients on the daily for their wide variety of services. This is fantastic for business, but when there is an influx of clientele, it can have repercussions that court reporting firms may not expect.
Treating clients with unique individuals with personalized needs is a key aspect of a well-functioning business. Unfortunately, this is something many businesses struggle with. In the world of law, attorneys need to trust their court reporting firm is capable of handling all their needs. When an attorney feels like a number instead of a valued customer, that trust dwindles exponentially.
Few firms have this business practice down-pat quite like Cady Reporting. This Cleveland court reporting firm is a proud family-owned business, and the care they feel for their loved ones translates into the way they approach their work. Attorneys who turn to Cady Reporting for litigation support are treated more like members of the family than clients. The staff works diligently to ensure that each and every one of their clients’ needs are met to the fullest capacity.
“I have partnered with Cady both as a practicing attorney and as a business owner,” one client says. “They are the ultimate professionals, as well as simply wonderful people. They have many talents besides just court reporting, so if you need audiovisual or other help, don’t be afraid to ask! They can also schedule out-of-town depositions, so if you have a case in another state, it’s not a problem. This is by far my go-to company for court reporting services.”
These Cleveland court reporters don’t just call a case closed and walk away from it. Even after their services are no longer required, the staff at Cady follows up with every client to make sure everything is running smoothly. Most businesses would not bother with this approach, but it really does make a world of difference to clients. It proves that Cady Reporting is truly there to provide assistance to the attorneys in their area.
Professionalism is crucial to the function of a business. Quality of service is just as essential. But when it comes down to two businesses who match in professionalism and service, which business is a client more likely to turn to: the one that anticipates their client’s needs, or the one that doesn’t even know their client’s name? The choice is obvious. It’s why, in the Cleveland area, Cady Reporting has shined and will continue to shine for years to come.